We aim to resolve issues quickly and fairly.
How to complain
- Email complaints@goopay.co.uk or call +44 7770 742000.
- Include your account reference, what went wrong, and the outcome you want.
Our targets
- Acknowledge within 3 business days.
- Aim to resolve within 15 business days.
If you remain unhappy
We will tell you any relevant escalation route (e.g. Financial Ombudsman Service) in our final response, once regulatory perimeter is confirmed.
